Privacy Policy

Data We Collect

We collect various types of personal information through different means. The data we collect includes information you provide directly to us, information we collect automatically when you use our website, and information we may receive from third parties. This data collection is essential for providing our restaurant services, improving your experience, and complying with legal obligations.

Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Reservation details and dining preferences
• Event planning information and special requests
• Feedback, reviews, and communications with our team
• Payment information when making reservations or purchases
• Dietary restrictions and accessibility requirements

Information Collected Automatically

• Website usage data, including pages visited and time spent
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Location data when you visit our restaurant
• Technical data for website performance and security

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your information depends on the services you use and your relationship with Solidmotionaris. We process your data based on legal grounds including your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

• Processing reservations and managing your dining experience
• Providing customer service and responding to inquiries
• Planning and coordinating special events and catering services
• Improving our services and restaurant operations
• Sending service-related communications and updates
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements
• Protecting against fraud and ensuring security
• Analyzing website usage to enhance user experience

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers who assist with our business operations (payment processing, website hosting, analytics)
• Legal compliance when required by law or to protect our rights
• Business transfers in the event of a merger or acquisition
• Emergency situations to protect safety and security
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation data is typically retained for accounting and customer service purposes for up to 7 years. Marketing communications data is retained until you unsubscribe or withdraw consent. Website analytics data is retained according to our analytics provider's retention policies, typically 26 months for Google Analytics.

Your Rights

Under applicable data protection laws, including GDPR, you have several rights regarding your personal data. These rights may be subject to certain limitations and exceptions under applicable law. To exercise any of these rights, please contact us using the information provided below.

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Lodge a Complaint: File a complaint with a data protection authority

International Data Transfers

As we operate primarily in Germany and the European Union, your personal data is generally processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us regarding your personal data, please reach out to us. We are committed to addressing your concerns and will respond to your requests within the timeframes required by applicable law.